Forerunner is hiring a Field Service Engineer / Lead Technician NY area

Over the past 30 years, we have developed into a leading provider of telecommunications equipment and services to many prestigious customers from a variety of industries. Our products and offerings meet the standards of clients that range from small to large businesses and governmental facilities. We offer Unified Communications Solutions, Contact Center Solutions, Software, Support, Remote Maintenance Hardware, or Managed Care Services.
We are seeking a Field Service Engineer/ Lead Technician to effectively install troubleshoot and diagnose high level problems on NEC phone systems, network and data infrastructure in the NY Metro area. The candidate must have NEC SV9500/8500, SV9300/8300, UM8700, and call center applications (CCW) for an Enterprise Account. Candidate must be able to perform a wide range of services, from full installations, to basic repairs with little or no supervision..
Certificates, Licenses, Registrations
NEC Certifications- Must have SV9500, SV8500, SV9300, SV8300, UM8700, Call Center applications (CCW), GNAV (call reporting) for an Enterprise Account
Valid driver’s license and must maintain an acceptable MVR that meets the company insurance provider’s standards
10 -15 years of related telecommunications experience
Full knowledge of VoIP, networks and data
Working Knowledge of Windows/Linux OS’s
Working Knowledge of Adtran equipment
Working Knowledge of Cisco Routing and Switching
Experience resolving complex LAN/WAN issues
Cisco Certifications are a plus
Essential duties and responsibilities:
Performs installation, maintenance, and troubleshooting on Enterprise and SMB level customers within the NEC phone systems
Performs installation, maintenance, and troubleshooting on Voicemail and Call Center products (CCW/GNAV)
Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI’s, SIP Trunks, voice and data T-1’s, Trunks, and integrated circuits
Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely
Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests
Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements
Informs Manager on any and all problems
Supports other departments by providing corrective actions to Trouble Tickets, assist the Technical Assistance Center (TAC) as required
At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise
Participate in the on-the-job training program and maintains a working knowledge of all equipment.
Requires daily travel, with some overnight travel possible on occasion.
Must be available to be on call after normal business hours and perform service, installation and maintenance work during nighttime hours is expected.
Protects confidential information, observe and participate in vehicle and office safety programs
Operate within and support all Forerunner Technologies Inc. Company policies and procedures including dress code and vehicle operating policy
Responsible and accountable for maintaining all company equipment to be operational at all times
Adheres to scheduled order completion and maintenance time frames.
Other duties/responsibilities as assigned
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear, The employee may be required to lift and/or move up to 50 pounds.
Technician is responsible and accountable for maintaining company vehicle in operational and cleanliness according to company policy.
Please send resumes to sue.viola@frtinc.com to apply.