Call Center and CCaaS
Inforenet’s Contact Center as a Service Solution (CCaaS) suite offers extensive integration capabilities, ACD with Call Queuing, self-service Interactive Voice Response (IVR), recording, and administrative tools.
Inforenet CCaaS’s demonstrated benefits include:
- True multi-tenant architecture: All tenants share resources, providing optimal utilization of resources and economy of scale.
- Single platform with operational efficiencies to supply and manage services to all tenants, while offering self-administration capabilities for individual tenants.
- Distributed resilient architecture that meets requirements for multi-node deployment with global scalability and high levels of reliability.
- Open interfaces and customization options provide tight integration options that meet the individual needs of different tenants.
- Multiple agent deployment options for soft clients, IP phones or traditional phones.
- Intelligent processing of calls ranging from simple skills-based routing to complex interactive routing algorithms.
- Integrated self-service IVR capabilities.
- Integrated voice recording.
- Efficient real time monitoring and analytic reporting tools.
Inforenet’s CCaaS platform has been successfully deployed by numerous clients for exceptionally reliable contact center services.