Call Center and CCaaS

Inforenet delivers full-featured, next generation call center and carrier class contact service to businesses of all size. Our cloud-based service solutions deliver superior voice quality and unparalleled service uptime with minimal investment.

Inforenet’s Contact Center as a Service Solution (CCaaS) suite offers extensive integration capabilities, ACD with Call Queuing, self-service Interactive Voice Response (IVR), recording, and administrative tools.

Inforenet CCaaS’s demonstrated benefits include:

  • True multi-tenant architecture: All tenants share resources, providing optimal utilization of resources and economy of scale.
  • Single platform with operational efficiencies to supply and manage services to all tenants, while offering self-administration capabilities for individual tenants.
  • Distributed resilient architecture that meets requirements for multi-node deployment with global scalability and high levels of reliability.
  • Open interfaces and customization options provide tight integration options that meet the individual needs of different tenants.
  • Multiple agent deployment options for soft clients, IP phones or traditional phones.
  • Intelligent processing of calls ranging from simple skills-based routing to complex interactive routing algorithms.
  • Integrated self-service IVR capabilities.
  • Integrated voice recording.
  • Efficient real time monitoring and analytic reporting tools.

Inforenet’s CCaaS platform has been successfully deployed by numerous clients for exceptionally reliable contact center services.