Engagement Overview
Quality of Life Health Services
Forerunner worked with an Alabama-based SMB in the healthcare vertical. They run a system of federally qualified community health centers to provide healthcare support and services to underprivileged communities in the rural parts of Alabama. This client had experienced a series of unpleasant experiences with their previous service provider and other technical integrations. Forerunner provided a white-glove service to this client to change their initially bitter experience with cloud services and providers.
The Challenge
The technicians at Forerunner Technologies uncovered that the healthcare SMB was utterly dissatisfied with their existing cloud provider and their insignificant level of support. The provider prescribed constant integrations and unnecessary features for the client and out of their budget spectrum. These integrations were also time-consuming and, at times, futile. Forerunner’s job was to work with the SMB to determine the required technological integrations and improvements and to enhance their communication channels.
The Solution
The healthcare service provider had 450 users, spanned across 22 locations, and a physical contact center. Our team visited their site to make a complete evaluation of existing IT resources. The assessments aimed to identify deployments and develop a strategic plan and a definite time frame alongside the customer. In addition, the team made sure to implement only the most practical and scalable solutions in a streamlined way while causing minimal disruption.
The Result
Forerunner Technologies provided the necessary support for existing equipment while simultaneously studying the environment for conducive integrations. We could connect their remotely located communication channels with the required integrations and sheer efforts. Much of this was possible because of the 100% support from our local technicians and staff. The organization’s IT director was satisfied with our services and claimed this to be the smoothest integration experience. One of the key objectives was to work in a way that asserts what we do is a true partnership and not a product.
