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Elevate Intelligent Business Communications

Elevate combines a feature-rich business phone system AI capabilities, texting, chat, video meetings, contact center, file sharing and more, with integrated mobile and desktop apps that allow for wherever, whenever communication. And with Elevate, they are all available on one integrated, secure, reliable, and easy-to-use platform.

Intelligent Seamless Connection

Elevate brings communication, collaboration, and intelligence together in ONE powerful platform — empowering every employee to work smarter and every customer to feel valued.

By combining all-in-one communications with AI-driven automation, real-time intelligence, and actionable insights, Elevate transforms how people connect, solve problems, and get work done.

Flexibility And Efficiency

With our integrated voice and data network, ability to mix and match plans per user, and flexible contract options, your business will run more efficiently.

Highly Secure

Triple Guard Security protects users and their data from any potential cyberthreats with secure datacenters, a certified security team, encryption, password management, and 2FA.

Phone System And Hardware

Cloud-based phone service offering 100+ enterprise-grade calling features and excellent network call quality and uptime.

System configuration and call reporting managed from a single web-based portal with built-in Spam Call Protection.

Variety of plug-and-play devices available, pre-configured to cater to your business needs.

AI Call Recap

Automatically generates post-call summaries with transcripts, sentiment analysis, and topic highlights to improve performance and customer service.

File Management

Seamless file access across devices with user control, real-time backup, quick recovery, and up to 200 GB1 of file storage per user.

Messaging And Texting

Real-time communication with direct, private, and public channels for unlimited internal conversations, file sharing, and more. Communicate with customers in real time via SMS and MMS.

MS Teams Embedded Communications Solution

For Teams users, enhance your communication with Elevate For Teams integration, seamlessly combining Elevate’s advanced cloud-based phone system and SMS capabilities with Teams’ collaboration features for a unified, single-app experience.

AI Assistant

Increase productivity using Generative AI to access information more easily and help with daily tasks right within the mobile and desktop app.

Meetings With AI Meeting Recap

Meet in HD video and share your screen for more interactive and productive virtual meetings. Includes automatic meeting lock, virtual backgrounds, annotation, AI Meeting Recap (summary, transcription, and next steps), and more.

Advanced Hunt Groups (Call Center)

Extended capability with supervisor monitoring, scheduled reports, extended storage, real-time dashboard, smart greetings, customizable call distribution, and agent wrap time.

Contact Center

Voice, chat, and email queues combine into a single omni-channel experience. Customizable call flows provide exceptional customer interactions.

Company Messaging

Enable SMS (text) communication on your main or toll-free business number, giving your customers another way to engage with your business.

Toll-Free Calling2

Multiple toll-free numbers can share the same bucket of minutes. After the first 18 seconds, calls are metered at 6-second increments, making your buckets last longer and saving you money.

Archiving

Automatically capture and retain calls, chats, meetings and SMS to help ensure your communications are preserved and archived in one place.

Have continual historical access to your company’s last 30 days of Elevate calls, video meetings, chats and SMS. Free 30-day archiving retains communication data for 30 days3. For longer retention periods, upgrade to one of our 1-year to 10-year plans.

1. 200GB is only available for Elevate Enterprise licenses. 50GB is available on Pro, and 5GB is available on Essential.
2. The first 17 seconds of a call will round up to 18 seconds
3. For additional information regarding Archiving tier and limitations, please refer here.

network management service

Trusted by over 10,000 clients

After years of searching for a complete cloud solution to replace our on-Premise Phone system for our Call Center, without losing any features, Univerge Blue Connect and Engage has everything we needed and more. Setup was a breeze with support working on every aspect to get the system exactly how we wanted it before going live. The Flexibility it provides our users to be able to receive calls on up to 5 devices makes work from home less complicated with the same phone quality and operations of working onsite at our corporate offices.

Jon Fisher Director – IT Operations, Paul Fredrick

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