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Engagement Overview

New York City Department of Corrections

The New York City Department of Correction (NYCDOC) is one of the largest jail systems in the world. It is a high-risk environment where safety and security are critical concerns. NYCDOC processes more than 100,000 new inmates annually, including at Riker’s Island. With a daily inmate population of about 6,000, more than 10,000 uniformed officers, and nearly 1,400 civilian staff, a reliable and robust communication system is essential.

The Challenge

NYCDOC has been a long-time client of Forerunner Technologies ever since buying their first PBX system more than 20 years ago. Since then, they have grown and expanded the relationship by building a robust telecommunications infrastructure to handle all of NYCDOC’s voice communication needs.

Because of the safety and security concerns, downtime can be a significant threat.

The Solution

Forerunner Technologies has continued to build and manage the voice solutions the New York City Department of Correction needs to operate efficiently. 

Not only does Forerunner Technology provide the telecommunications infrastructure for NYCDOC, but it also offers seven dedicated, top-level employees onsite to maintain their system and handle moves, adds, changes, and other service-related issues as required. The robust infrastructure plus onsite staff guarantees maximum uptime for NYCDOC.

The Result

NYCDOC now has 10 voice solutions at the 10 prison facilities located throughout the five boroughs in New York City. At their largest location, Rikers Island, Forerunner Technologies maintains a large 10,000 port redundant voice solution, which serves as the onsite central office for intra-NYCDOC telephone call traffic between their facilities on the island.

NYCDOC’s telecommunication infrastructure is built for redundant and reliable performance to optimize uptime.

  • 10,000 Port redundant voice solution
  • 7 Dedicated, top-level employees onsite to maintain telecom infrastructure
  • 10 x 10 10 voice solutions that are deployed at 10 prison facilities

Forerunner Technologies, Inc. has the ability to meet the deadlines without compromising with the quality of work.  I firmly believe that Forerunner Technologies, Inc. will prove an asset for your organization.  Their skills and productive ideas will surely contribute to your organization. 

Captain Christopher S. Smith Technical Service Unit Commander Westchester County Department of Correction

Trusted by over 10,000 clients

Forerunner Technologies, Inc. has been a valuable partner of the Center for Family Justice for over six years.  Before Forerunner, we just had a phone system.  Now, we have a powerful communication platform that allows us to deliver our mission from anywhere.  They have also helped design and install security camera solutions for each of our locations allowing us to help maintain a safer environment.  Forerunner takes the time to understand a customer’s business needs to design reliable and scalable communications and security systems that rivals any competitor’s products!  Their sales team is incredible to work with and their tech support is second to none.  With Forerunner on your side, you’ll always have peace of mind knowing that critical systems are in excellent hands. 

Paul Santos Chief Information and Operations Officer, The Center for Family Justice, Inc.

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