Last Updated: 07/2/2025

1.Introduction

Forerunner Technologies, Inc. (“Forerunner,” “Company,” “we,” “our,” or “us”) respects and is committed to protecting your privacy. Note that our licensors, vendors and service providers may act in Company’s place with respect to any portion of this Privacy Policy. We understand the importance of safeguarding your personal data and recognize our responsibilities in maintaining the trust you place in us when using our products and services.

The purpose of this Privacy Policy is to clearly describe our practices regarding the collection, use, sharing, disclosure, storage, and security of your personal information. It also explains your choices and rights concerning your data under applicable privacy laws, including but not limited to:

• General Data Protection Regulation (GDPR) (European Union and European Economic Area)
• California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA) (United States)
• Lei Geral de Proteção de Dados (LGPD) (Brazil)
• Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)
• Health Insurance Portability and Accountability Act (HIPAA), applicable specifically to our healthcare-related services (United States)

By accessing, using, or interacting with Forerunner’s products, services, websites, or applications, you expressly agree to the terms outlined in this Privacy Policy. If you do not agree with the practices described herein, please refrain from using our services.

Forerunner Technologies is a global provider of innovative enterprise communication solutions, including Voice-over-IP (VoIP), Unified Communications (UC), Interactive Voice Response (IVR), Contact Center Solutions, Middleware Application Integration, System Monitoring, and related products. Our technologies facilitate seamless integration of voice, data, and other media channels (omni-channel communications) for enhanced business efficiency, improved customer service, and streamlined communication processes.

2.Information We Collect and Definitions

We only collect personal information that you voluntarily provide to us when you sign up for Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. It is our goal to only collect the minimum amount of data while still ensuring that we can provide quality services. We clearly inform users at the point of data collection about the purposes for which data will be used. Where required, we obtain explicit consent before processing.

A. Personally Identifiable Information (PII)

Personally Identifiable Information, or PII, refers to any information that identifies, relates to, describes, or can reasonably be linked, directly or indirectly, to an individual. This may include:

• Name and Contact Details: Full name, email address, phone numbers, physical or mailing addresses.
• Account Information: Name, email address, title, phone number, billing information, services address and other details necessary for account creation and service provision.
• Professional and Employment Information: Job titles, company affiliations, business contact information provided for business transactions or inquiries.

B. Technical and Device Data

When you interact with our websites, mobile applications, or digital services, we automatically collect certain technical and device-related information, including:

• IP Address: Internet Protocol address, device ID, and other identifiers that help us recognize your device and approximate location.
• Browser and Device Information: Browser type, browser version, operating system type, device model, and other technology identifiers.
• Log Data: Information related to your interactions with our services, including the date/time of access, referring URLs, pages visited, and other usage analytics.

C. Location Information

We may collect geographic location information if location-enabled services are used on your device or application. Location data helps us provide more personalized services and improved user experiences. You may control access to your location data via device or application settings.

D. Usage Data and Analytics

Usage data allows us to understand how users interact with our services, enabling us to improve functionality, user experience, and overall performance. Usage data includes:

• Service Interaction Information: Information on how you access, navigate, and utilize our websites, apps, and services.
• Performance Metrics: Frequency of usage, response times, error reports, application performance, and interaction details.

We may use analytics tools (such as Google Analytics) to collect and analyze usage data, which helps us enhance service delivery.

E. Marketing and Communication Data

To provide updates and promotional communications aligned with user preferences, we collect and store:

• Communication Preferences: Your choices about receiving marketing communications, newsletters, promotions, or other notifications.
• Responses and Engagement: Information on how you engage with our communications, including whether you open emails or interact with content.

F. Information from Third Parties

In some cases, we may collect personal data from third-party sources, including:

• Social Media: If you interact with us through social media platforms, we may receive basic profile information.
• Business Partners: Third-party providers, affiliates, or business partners may share information necessary for collaborative services or product integrations.

When collecting information from third parties, we verify that data has been obtained lawfully and in accordance with applicable privacy laws.

E. Collecting data from or about children

Forerunner requires that all account holders and points of contact be 18 years of age or older. We do not knowingly solicit data from or market to anyone under the age of 18. If we discover that personal information about persons under the age of 18 has been collected, we will take the appropriate actions to delete and deactivate all related products and services. If you believe we have collected any Personal Data from or about any person under 18, please contact us at privacy@frtinc.com.

3.How We Use Your Information

Forerunner Technologies utilizes your personal data strictly in alignment with applicable privacy laws and for clear, specific purposes as detailed below. Each processing activity is conducted based on legal justifications and is consistent with our mission to deliver high-quality, secure, and user-friendly products and services. We ensure that our use of personal data is consistent with the original purpose for which it was collected, unless further consent is obtained or applicable law permits otherwise.

A. Providing and Managing Our Services

We primarily use your personal data to deliver, manage, and support the services you’ve requested, including:

• Creating and managing your user accounts.
• Process transactions and manage billing.
• Providing customer support and responding effectively to your inquiries and requests.
• Maintaining the reliability, functionality, and security of our products and services.
• Facilitating transactions, communications, and ongoing business relationships.

B. Improving and Enhancing User Experiences

To continually enhance and optimize your user experience, we analyze usage patterns, feedback, and interactions to:

• Understand how our services are accessed and used.
• Personalize user experiences, content, and recommendations.
• Identify opportunities for product improvements, feature enhancements, and service refinements.
• Conduct research and development for future product innovations and offerings.

C. Marketing and Promotional Communications

We may use the information you have provided to deliver targeted communications, promotions, and updates relevant to your interests, including:

• Informing you about new products, features, or services.
• Sending newsletters, surveys, event invitations, and marketing campaigns.
• Providing content or offers specifically tailored to your interests or industry segment.

You may opt-out of receiving marketing communications at any time by following instructions provided within each communication or by contacting our Privacy Team.

D. Compliance with Legal Obligations

We process personal data as required to comply with legal and regulatory obligations, including:

• Responding to lawful requests or subpoenas from public authorities and governmental entities.
• Adhering to regulatory reporting requirements (e.g., financial or tax reporting).
• Enforcing agreements, policies, and applicable terms and conditions.
• Conducting investigations related to potential violations or security breaches.

E. Security and Fraud Prevention

To safeguard the integrity of our products, services, and user data, we use your information to:

• Monitor, detect, investigate, and prevent fraud, unauthorized access, and other illegal activities.
• Enhance cybersecurity measures, threat detection, and security response protocols.
• Implement appropriate technical and administrative controls to secure user data.

F. Analytics and Performance Measurement

We analyze usage data and engagement metrics to evaluate and measure performance, enabling us to:

• Track service effectiveness, reliability, and overall satisfaction.
• Understand user preferences, trends, and behaviors.
• Optimize service delivery and user interactions.
• Conduct data-driven decision-making for product improvements and strategic planning.

G. Internal Business Purposes

We utilize your personal information for our internal administrative, operational, and financial management, including:

• Record-keeping, auditing, and internal reporting.
• Managing contracts, vendor relationships, and business transactions.
• Ensuring quality control, training, and workforce management.  

4.Sharing Your Information

While the Company does not sell your information for marketing or solicitation purposes it may be disclosed to third parties to help provide services to our customers or to comply with legal obligations. We ensure that any sharing of personal data is done securely, transparently, and in accordance with applicable privacy laws and standards.

A. Sharing with Service Providers

We engage trusted third-party service providers who perform essential business functions or provide critical services on our behalf, including but not limited to:

• Cloud service providers (e.g., Amazon Web Services (AWS), Microsoft Azure, Google Firebase) for data storage, hosting, infrastructure, and computing services.
• Analytics providers (e.g., Google Analytics) to assist in analyzing user interaction and performance measurement.
• Email communication and marketing platforms to facilitate newsletters, promotional communications, and updates.
• Third party billing providers
• Subcontractors who have been identified in Master Service Agreements who act on behalf of or in conjunction with the company to provision or provide agreed upon services.

Each third-party service provider is carefully selected and contractually obligated to maintain strict confidentiality, security standards, and compliance with data protection regulations. They are prohibited from using personal data for any other purpose beyond performing services for Forerunner Technologies.

B. Sharing within Forerunner and Affiliates

We may share personal information among Forerunner Technologies and our affiliates, subsidiaries, or parent companies, as necessary, for administrative, operational, and business continuity purposes, including:

• Centralized administration, customer service, or user support.
• Internal analytics, auditing, reporting, and performance measurement.
• Coordinating our services globally, where applicable, to deliver consistent user experiences and compliance.

All internal sharing is conducted under strict adherence to this Privacy Policy and applicable privacy regulations.

C. Business Transfers and Corporate Transactions

In certain circumstances, we may share or transfer personal data in connection with corporate transactions, such as mergers, acquisitions, restructuring, or asset sales. During any corporate change:

• We ensure the confidentiality and security of personal data are maintained.
• Any acquiring entity will be required to uphold the terms outlined in this Privacy Policy and relevant data protection regulations.
• Users will be notified via email and/or prominent notices on our website if significant changes in data ownership or control occur.

D. Legal Obligations and Compliance

We may share personal data if required to:

• Comply with legal obligations or regulatory requirements.
• Respond to lawful requests, subpoenas, court orders, or other legal processes from government or regulatory authorities.
• Enforce our Terms of Service, Privacy Policy, or other agreements.
• Protect the rights, property, safety, and security of Forerunner Technologies, our users, employees, or the public.

Any disclosures made under this category will be documented and executed with due consideration to privacy rights and obligations.

E. With Your Explicit Consent

We may share your personal information with third parties for purposes other than those stated above, but only after obtaining explicit consent from you. In such cases, we will clearly identify the recipients and explain the specific purpose for sharing your data.

5.International Data Transfers

Due to the global nature of our operations, Forerunner Technologies may transfer, store, or process your personal data in countries outside of your jurisdiction, including the United States and other regions where our affiliates, subsidiaries, or trusted service providers maintain facilities.

A. Transfers Across Borders

Your personal data may be transferred internationally to countries that may have different data protection laws than your country of residence. Specifically, data collected within the European Economic Area (EEA), United Kingdom (UK), Canada, Brazil, or other regions subject to strict privacy regulations may be transferred internationally, subject to appropriate safeguards.

B. Safeguards for International Transfers

To ensure your personal data receives adequate protection when transferred internationally, we implement and adhere to recognized data transfer mechanisms, including but not limited to:

• Standard Contractual Clauses (SCCs): Agreements approved by regulatory authorities (e.g., the European Commission) ensuring data protection compliance when transferring data internationally.
• Adequacy Decisions: We transfer data to countries recognized as providing an adequate level of data protection by relevant regulatory authorities.
• Binding Corporate Rules (BCRs): Internal company rules approved by data protection authorities ensuring compliance with data protection standards globally.

C. Transparency and Compliance

We clearly inform users when data is being transferred internationally and ensure:

• Transparency regarding the reasons for international transfers.
• Compliance with applicable international data protection standards and regulations.
• Regular audits of data transfer practices to verify compliance.

6.Data Security

Forerunner takes reasonable steps in an effort to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and requires its suppliers to do the same. Forerunner maintains administrative, technical and physical safeguards that are intended to appropriately protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. Your contact and financial information is submitted via a secure (HTTPS) connection and stored in the Company database protected by a firewall. Any payment transactions will be encrypted using SSL technology.

Although we use reasonable efforts to protect your Personal Data, transmission via the Internet is not completely secure. Therefore, Company cannot guarantee the security of your Personal Data transmitted using our websites or Services, and any transmission is at your own risk.

7.Data Retention

Forerunner Technologies retains your personal data only for as long as necessary to fulfill the specific purposes for which it was collected, comply with legal, accounting, or reporting requirements, or as required to manage ongoing business relationships. Our data retention practices include the following considerations:

A. Retention Periods

Personal data retention periods are determined based on the following factors:

• The nature and sensitivity of the data collected.
• The purposes for which the data was initially collected.
• Applicable legal, contractual, or regulatory obligations and requirements.
• Requirements for resolving disputes, enforcing agreements, or maintaining business records.

B. Data Minimization

We apply data minimization principles by:

• Regularly reviewing our databases and systems to identify personal data no longer required for active purposes.
• Promptly deleting or anonymizing personal data no longer needed for legitimate purposes or where retention periods have expired.

C. Legal and Regulatory Compliance

We retain certain personal data as necessary to comply with applicable legal obligations, including but not limited to:

• Financial and tax reporting purposes.
• Legal or regulatory audit requirements.
• Record-keeping obligations related to contractual or business transactions.

D. Secure Disposal of Data

Upon expiration of retention periods or when data is no longer necessary:

• Personal data is securely deleted from our systems, databases, backups, and archives.
• Physical documents containing personal data are shredded or securely destroyed.
• Any retained data (if legally required) is maintained with stringent access controls and secure storage methods.

8.Your Privacy Rights and Choices

Forerunner Technologies respects your privacy rights and provides clear mechanisms for you to exercise control over your personal data in accordance with applicable privacy laws, including GDPR, CCPA/CPRA, LGPD, PIPEDA, and HIPAA.

A. Overview of Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access:
  You have the right to request access to and receive a copy of the personal data we hold about you.
• Right of Correction (Rectification):
  You may request correction of any inaccurate, outdated, or incomplete information we maintain about you.
• Right to Deletion (Erasure):
  You have the right, under certain circumstances, to request deletion of your personal information.
• Right to Restrict Processing:
  You can request the limitation of processing your personal data under certain conditions, such as contesting the accuracy or lawfulness of the data.
• Right to Object:
  You may object to certain types of processing (such as marketing communications) based on your particular situation or preferences.
• Right to Data Portability:
  You may request a transfer of your personal information in a structured, machine-readable format directly to yourself or another data controller, where applicable.
• Right to Withdraw Consent:
  You have the right to withdraw your consent at any time, where processing is based on consent, without affecting the lawfulness of prior processing.
• Non-Discrimination: The right not to be discriminated against for exercising any of these rights.

B. Exercising Your Rights

You can exercise these rights at any time by contacting our Privacy Team at:

• Mailing Address:
  Forerunner Privacy Team

150 Executive Drive
Suite M
Edgewood, NY 11717

• Email: privacy@frtinc.com
• Phone: 1-855-378-3282

To ensure security, we may verify your identity by requesting sufficient identification before fulfilling your request. We respond promptly and within applicable regulatory timelines.

C. Opt-Out of Marketing Communications

If you wish to opt-out from receiving marketing or promotional communications, you can follow the unsubscribe instructions provided in each email communication or by contacting our Privacy Team. We will promptly process your request, typically within 10 business days.

D. Necessary Service Communications

Certain types of communications are essential for the ongoing operation of your account and our services. These may include transactional emails, outage alerts, billing notices, and updates about your services. You may not opt out of these communications if you wish to continue using our services.

10.Cookies and Tracking Technologies

Forerunner Technologies and our trusted third-party service providers use cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, understand website usage, deliver personalized content, and measure marketing effectiveness.

A. What are Cookies and Tracking Technologies?

• Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and interactions.
• Web Beacons (Pixels) are tiny graphics embedded in emails or webpages used to track user interactions, such as email opens or link clicks.

B. Types of Cookies We Use

We utilize the following categories of cookies and tracking technologies:

• Essential Cookies:
  Necessary for website operation, security, and basic functionalities such as authentication, account login, and form submissions.
• Performance and Analytics Cookies:
  Allow us to analyze user behavior, measure website performance, and optimize user experience. Examples include Google Analytics cookies.
• Functionality Cookies:
  Used to remember user preferences, settings, and choices, such as language preferences and personalization features.
• Targeting and Advertising Cookies:
  Enable targeted marketing by tracking browsing habits, interests, and engagement with advertisements. We may partner with third-party advertisers or ad networks to deliver targeted advertisements based on your interests.

C. Your Cookie Choices and Preferences

You have control over the use of cookies:

• Most browsers allow you to reject, manage, or delete cookies through browser settings. Instructions are usually found in the browser’s help or settings menu.
• Note that disabling essential cookies may affect website functionality and accessibility.

D. Consent Management

Where required by applicable laws (e.g., GDPR, LGPD, PIPEDA), we seek explicit user consent before setting non-essential cookies. You can manage your cookie consent preferences through our cookie consent banner on our website.

11.Third-Party Links and Integrations

Forerunner Technologies’ websites, mobile applications, and services may contain links to third-party websites, platforms, or services that we do not own or control.

A. External Links

Our services may include external links to:

• Third-party websites, such as partner websites, social media platforms, and other online services.
• Content provided or hosted by external sources for informational or promotional purposes.

We do not assume responsibility for the privacy practices, policies, or content of third-party sites or services. Users are encouraged to review the privacy policies of each external website they visit.

B. Third-Party Integrations

Our services may integrate with third-party applications or services (such as AWS, Azure, Google, Apple/iOS, etc.) for functionality enhancement, data analytics, or improved user experiences. These third parties maintain their own privacy policies and data practices. We recommend reviewing their respective privacy policies and practices carefully.

C. Responsibility and Limitations

While we carefully select our partners and integrations, Forerunner Technologies does not control the data practices or policies of third-party providers. We are not responsible for their actions, practices, or compliance with privacy regulations.

12.Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. You may find the latest version of our Privacy Policy at https://frtinc.com/privacy.

If there are any significant changes to your privacy rights, the company will make reasonable efforts to communicate it to our customers. This may include email notifications, if an address is on file, or a pop up when visiting our website. We will comply with notifying you of any changes to your data usage, collection or storage as required by law.

13.Contact Information

If you have any questions about this Privacy Policy, the privacy practices of our websites or Services, your dealings with our websites or Services or would like to exercise your rights to your data, please feel free to contact the Privacy Team by any of the following methods:

• Mailing Address:
  Forerunner Privacy Team
  150 Executive Drive
  Suite M
  Edgewood, NY 11717
• Email: privacy@frtinc.com
• Phone: 1-855-378-3282