The security sector faces unique communication technology challenges. Cybersecurity and secure data management are integral to managing technology risk for security and justice organizations, but physical security also plays a factor.

Forerunner Technologies, Inc. understands these challenges, thanks to our experience working with the Department of Corrections for one of the largest complex urban prison systems in the United States. At this site, our trusted advisors provided call center and voice technology, plus specialized technology services for prisons and law enforcement. Through our contracts with the City of Philadelphia, we converted their on-premise enterprise call center to a cloud CCaaS.

One of the foremost risks and challenges that sets security and justice apart from other industries in need of telephony upgrades is the physical security aspect. On-site employees, some of whom must be escorted by police officers, will have differing levels of access to information and physical areas. Wifi requires additional layers of security. Access control and video surveillance are crucial security elements that often require voice technology.

Taking all of these aspects into consideration, Forerunner Technologies has provided prisons with industry-specific technology services. Some examples include structured cabling, help desk support, virtual evidence lockers, and body camera footage management in real time and through secure server storage once the camera is removed. Through our partnership with CineMassive, we have provided police departments with live-streamed wallboard reaction centers for body camera footage.

Whether your security and justice organization’s telecommunications needs are physical, digital, or both, we can transform your existing infrastructure or devise entirely new solutions. Each of our technological solutions is customized to the client, so speak with our trusted advisor team today about your organization’s needs.